Troubleshooting & FAQ
Self-service diagnostics to get you back on the trail.
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Check the inline fuse on the red cable first. Ensure the wiring is connected to an active ACC source.
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Yes, the connection is IP68 rated, but we recommend wiping the pogo-pins dry before long-term storage to prevent electrolysis.
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Go to Settings > Display > Advanced and toggle on "High Sensitivity Mode". This works perfectly with thick leather or winter gloves.
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Pull down the quick-settings menu and tap the Screen Lock icon to disable touch input while keeping your navigation map visible.
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A cold start can take 2-3 minutes. Connect to Wi-Fi briefly to download A-GPS data, which reduces lock time to under 5 seconds.
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To perform a hard reset, press and hold both the Power Button and Volume Down Button simultaneously for 15 seconds.
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If your issue is related to specific apps or custom mounting, please refer to our Setup & Wiring Hub or submit a support ticket using the button below.